Web, FTP, and Email
We do not allow any of the following
content to be published on a Sugbu Internet & Multimedia Services
Content that is questionable regarding any of
the above criteria will be decided upon by a Sugbu Internet &
Multimedia Services representative. If you feel that your site might
fall under these restrictions, we suggest that you contact us first to avoid
- Content of a pornographic, sexually explicit,
or adult nature
- Content of an illegal nature (including
stolen copyrighted material)
- Pirated software sites
- Hate sites or content that could be reasonably
considered as slanderous or libelous
Users posting any of the above
content on their sites will have their Web and/or incoming anonymous
FTP services temporarily suspended. They will then be contacted
by Sugbu Internet & Multimedia Services and given the opportunity
to remove the content in question before having their services reinstated.
A repeated offense may cause cancellation of service without refund
of any fees.
Sugbu Internet & Multimedia
Services does not support unsolicited email messages sent by users
of our system (also known as junk email or spam). Users who send
unsolicited email messages from our system will have all of their
services temporarily suspended. They will then be contacted by Sugbu
Internet & Multimedia Services and informed of the suspension
before having their services reinstated. A repeat offense may cause
cancellation of service without refund of any fees.
Customers who use our system to
engage in illegal activities, including but not limited to breaking
in to remote systems, credit card fraud, theft, vandalism, threats,
or violence, will have their accounts immediately cancelled without
refund of any fees.
Internet & Multimedia Services User Agreement
Our complete User Agreement goes
systems. All Sugbu Internet & Multimedia Services customers
must accept the terms of this agreement during the online ordering
process, and must comply with the terms of the agreement while using
Our complete Sugbu Internet &
Multimedia Services User Agreement can be found at the following
If you have questions or comments
regarding our usage policies, please email us at firstname.lastname@example.org.
Technical Support is available
to assist you. Once you contact Technical Support, your issue
will be given the top priority. Before contacting Technical
Support, it is helpful to understand the guidelines that our support
center operates under. The below sections outline three major areas
of Support Boundaries:
- Attempt to duplicate the issue
- Custom third party products or scripts
- Professional communication
to duplicate issue
The first step in troubleshooting
a problem involves 'duplicating the issue' from our location (a
second location). This step is performed to isolate a problem, ruling
out all outside factors. An example of this would be a problematic
Web Browser or Operating System preventing access to the Internet.
One might conclude a problem on the server only to later discover
a problem on their local PC.
A typical user goes through the
following services to view a website:
- Computer hardware and peripherals
- Operating system
- Web browser
- Internet Service Provider (ISP)
- ISP name servers
- NIC agency, (Network Solutions in the
- Sugbu Internet & Multimedia Services
As you can see, simply viewing
your website requires the cooperation of numerous services unrelated
to Sugbu Internet & Multimedia Services as a company.
If Technical Support cannot reproduce the problem from their location,
the next step involves further testing from the client side.
This could include testing from the computer of a friend, neighbor,
co-worker, school, library, etc. Eventually the missing piece
of the puzzle will surface, and the problem is resolved.
third party products and scripts
Your account features include various
products produced by 3rd party vendors. Our Technical Support
staff can assist you with setup and configuration, however the usability,
custom configuration, and troubleshooting fall under the support
offerings of that 3rd party vendor. Only Sugbu Internet & Multimedia
Services created services will be supported to this extent.
Our Technical Support staff cannot
be held responsible for the internal intricacies of 3rd party vendors
or new features your introduce to the system. This following
list provides examples where this support is not available:
- Miva Merchant Storefront software
- Akopia Shopping Cart software
- Verisign issuance of certificate
- Real Networks streaming media encoders
- Custom scripts you place on your server
Our Technical Support staff will
handle each and every support issue with the highest degree of professionalism.
A professional tone and speedy resolution can only come about if
both parties uphold this policy. If customers abuse or somehow violate
this code of conduct, then the support issue may be terminated and
in extreme circumstances, the account suspended.
We appreciate your understanding
and cooperation in upholding this policy, as it will guarantee a
Technical Support solution.
Cycles & Issues
Invoicing is done by either e-mail
or postal mail. You can change or modify this at anytime by e-mailing
with your preference.
Your billing cycle corresponds
to the contract length that was initially chosen at setup. Your
account will automatically renew at this length.
There is a $20.00 processing fee for all returned checks.
There is a $50.00 processing fee for all illegitimate credit card
to Refuse Service
Sugbu Internet & Multimedia Services reserves the right to refuse
service to anyone for any reason. We enforce this policy to ensure
a professional environment for the users of our system.