soon will my hosting account be set up and ready to use?
After your payment has been cleared, your account will be setup
within 6 hours or less in most cases. You will receive an email
with your account information, IP address, user name and password.
You can then start uploading your site.
my access 24 hours a day?
Yes. You will have access to your account 24 hours a day.
cebu-online.com register domain names for me?
Yes. cebu-online.com is an affilated reseller of eNom, Inc. for
world domains and dotPh, Inc. for Philippine domains. You will find
eNom among the ICANN accredited registrars while dotPh is the authorized
Philippine country domain registrar. We charge $19.95 / domain per
year for .com, .net, .org and .info domains and $32 / domain per
year for .ph and .com.ph domains. Go to our domain
registration page for more info.
cebu-online.com allow adult, warez or other illicit sites or content?
No. Please see our Acceptable
User Policy <http://cebu-online.com/hosting/aup.php>
for permissible and unpermissable content.
are your Network Connections?
Our network consists of redundant DS-3 network connections to provide
a high-availability platform for all business needs.
is your server environment?
Our servers are Intel Pentium IIIs with high-speed SCSI or IDE drives.
Our UNIX systems are installed with Red Hat Linux running Apache
Web Server and our Windows systems are installed with Windows 2000
running IIS. This is a fairly typical web server setup.
are your servers located?
We have been on the web hosting business since 1995 and have become
experts in locating Network Operation Centers in the U.S. that give
speed, stability and competitive pricing. Presently, we have dedicated
servers in Scranton, PA. NOC and in Boca Raton, FL.. These servers
are monitored 24x7x365, in a data center environment that provides
security, backup power, and direct access to the Internet backbones.
is cebu-online.com located?
Our offices are located in Mandaue City in the island of Cebu, Philippines.
I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily
because there is no such thing. Any one that promises that is not
telling the truth. Somewhere in their terms and conditions are probably
some words referring to "excessive use of resources",
and in effect these place some arbitrary limit on your bandwidth.
We set limits to both protect you and to provide you with a reliable
is Virtual Hosting?
is where multiple web sites (www.anyname.com)
are served off the same physical server. This saves each customer
from purchasing their own expensive server, performing the setup
and providing the appropriate environment. This is the most common
method of hosting sites of small to medium size with light to moderate
you have Front-Page extensions?
Front Page extensions
can be installed for your account. They are not installed automatically
during the initial setup. Send us a support request and they will
be installed within 24 hours.
the amount of data moved between your site and the browsers of the
customer's accessing your site. It is typically measured in Gigabits.
want to change my account plan. How do I upgrade / downgrade my
To upgrade or
downgrade your account, go to our customer
support page and open a support ticket. Just specify what plan
you want to change from or other services you'd like changed and
submit your request.
domain names do you support?
We support all
domains, including foreign domains.
we add services as we grow and need them?
You may grow
at whatever pace you like. All options can be added or removed at
SSH is similar
to telnet, but it's more secure. It uses high level encryption and
compression to make sure nobody can takeover or eavesdrop on your
Your Site to cebu-online.com
do I move my current site to cebu-online.com?
Every situation is different, but generally, there are 4 basic steps
in moving your site from your current hosting company to cebu-online.com.
- Select and
order your hosting package.
- Modify the
DNS record of your domain name from your registrar.
If you order a LInux package, use the following name servers:
If you order a Windows hosting package, use the following name
In 24 to 48 hours, your changes should start to take effect. It
may take several days for all DNS servers to be updated.
- Move the
contents of your current site to your new site in our server.
Setup email accounts, forwarders, autoresponders, ...
- Test, Test,
Test, and then Test somemore.
cebu-online.com offer support?
does offer support through our support
page or by sending an email to firstname.lastname@example.org.
doesn't cebu-online.com offer phone support?
We prefer support
requests to come through our trouble ticket reporting system or
email for a variety of reasons. First, it provides an audit trail
of communication so that all the facts can be passed on to whomever
may be working your problem.
Second, it allow us to focus on fixing problems instead of answering
Third, we soon will be implementing a knowledge base/help desk system
that allows you to monitor your problem or service issue through